Shipping

 

How do I track my order?

As soon as your order has been shipped, you will receive a shipment notification email with the tracking information for your item(s).

Some orders containing multiple items will ship in multiple packages. You will receive a shipping confirmation email with a tracking link for each package.

Please note that delivery windows are estimates only and may vary depending on shipper or carrier volume. We do not make delivery guarantees for standard or expedited shipments.

 

What is the status of my order?

You will receive an order confirmation email after placing your order, then a tracking confirmation email once it has shipped. Please double-check your spam or promotions folder in your email inbox.

Order processing is about 2-8 business days during the peak holiday season. Please also refer to your order confirmation email for estimated delivery windows.

If you aren't seeing any updates on your order/tracking, please contact our support team with your order number and we'll be happy to help!

 

Tracking shows as delivered, but I don’t have my package. What do I do?

Trying to find your package? Sorry — this can happen sometimes! Occasionally a carrier will tag a package as delivered before it's been physically dropped off.

Please check your front porch, side door, back porch, garage area, bushes, mailbox, and mail room to make sure it’s not hiding or jammed. Also, please ask any neighbors, housemates, concierges, and coworkers (if delivered to work) if they may have received it for you.

Please note that in some cases we must file a carrier claim and a refund will not be issued until the completion of the carrier investigation.

If your package still hasn’t turned up 3 days after the delivery date shown in your tracking information, please contact us