Returns
How do I make a return?
First step would be to reach out to our support team at Support@jollyboutiques.com with your order number and item(s) that you wish to return. Please see our return policy as they vary from item to item.
What is your return policy?
Standard Returns: We want you to love your Jolly Boutiques experience, so we offer free returns on most* orders sent to U.S. addresses within 30 days of delivery (excluding final sale items). We also accept returns of packages delivered to international addresses that are initiated within 30 days of receipt; international customers outside the U.S. are responsible for return postage. Please note that refund processing times will be 5-10 business days upon arrival for mailed returns. Please do not send returns via UPS (United Parcel Service) or USPS (United States Postal Service). We'll email you when your refund is issued.
Returned items must be:
- In brand new, unworn condition
- Item(s) must not have been worn, altered, washed, or damaged or they will not qualify.
- Item(s) must include original packaging and tags.
*While most items are eligible for return, some items are Final Sale and are clearly marked on their specific product pages, in your shopping cart, during checkout, and in order confirmation emails. Final Sale items are never eligible for return or exchanges.
Heads up!
- Certain product categories are ineligible for return, including (but not limited to) face masks and coverings, underwear, grooming products, food/drink items, and items marked on their product pages as final sale.
- Refunds do not include any shipping costs paid on your original order, if applicable.
Should you have any questions let us know at support@jollyboutiques.com
Can I exchange for a different size?
For orders delivered to US addresses, you can make an exchange for a new size or color depending on the availability of your desired item:
Once the return for your original item has been completed or processed, your exchange order will be processed. Please note exchange orders cannot be guaranteed. We recommend returning your original item as soon as possible for the best chance to get your desired size/color.
If your item is not available for exchange, you can return your item for a refund.
Any questions or concerns can be addressed to our support team.
How long will it take to receive my refund?
U.S. Returns
Items mailed back via FedEx are typically processed and refunded within 8-10 business days, but refund times may vary. Once your return is complete and refunded, you will receive an email confirmation.
Please note that credit card refunds will show up on your card's online account within 5-7 business days after the card issuer finishes processing it on their end.
Please note that any outbound shipping fees paid are non-refundable. Return shipping for US-based customers is free.
International Returns
For international returns, please send your return tracking information to us at support@jollyvboutiques.com along with the order number(s) and item(s) you are returning. Once received at our warehouse, we will process your refund and send you a confirmation email.
I received a damaged, defective or incorrect item. What do I do?
If you've received an order containing a damaged, defective, or incorrect item, please contact our support team as soon as possible with your order number and a photo of the issue — we'll make it right.