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FAQs

RETURNS

How do I make a return? 

First step would be to reach out to our support team at Support@jollyboutiques.com with your order number and item(s) that you wish to return. Please see our return policy as they vary from item to item.

Can I exchange for a different size?

For orders delivered to US addresses, you can make an exchange for a new size or color depending on the availability of your desired item:

Once the return for your original item has been completed or processed, your exchange order will be processed. Please note exchange orders cannot be guaranteed. We recommend returning your original item as soon as possible for the best chance to get your desired size/color.

If your item is not available for exchange, you can return your item for a refund

Any questions or concerns can be addressed to our support team.

 

How long will it take to receive my refund?

U.S. Returns
Items mailed back via FedEx are typically processed and refunded within 8-10 business days, but refund times may vary. Once your return is complete and refunded, you will receive an email confirmation.

Please note that credit card refunds will show up on your card's online account within 5-7 business days after the card issuer finishes processing it on their end.

Please note that any outbound shipping fees paid are non-refundable. Return shipping for US-based customers is free.

International Returns

For international returns, please send your return tracking information to us at support@jollyvboutiques.com along with the order number(s) and item(s) you are returning. Once received at our warehouse, we will process your refund and send you a confirmation email.

 

What is your return policy?

Standard Returns: We want you to love your Jolly Boutiques experience, so we offer free returns on most* orders sent to U.S. addresses within 30 days of delivery (excluding final sale items). We also accept returns of packages delivered to international addresses that are initiated within 30 days of receipt; international customers outside the U.S. are responsible for return postage.  Please note that refund processing times will be 5-10 business days upon arrival for mailed returns. Please do not send returns via UPS (United Parcel Service) or USPS (United States Postal Service). We'll email you when your refund is issued. 

Returned items must be:

  • In brand new, unworn condition
  • Item(s) must not have been worn, altered, washed, or damaged or they will not qualify
  • Item(s) must include original packaging and tags

*While most items are eligible for return, some items are Final Sale and are clearly marked on their specific product pages, in your shopping cart, during checkout, and in order confirmation emails. Final Sale items are never eligible for return or exchanges.

Heads up!

  • Certain product categories are ineligible for return, including (but not limited to) face masks and coverings, underwear, grooming products, food/drink items, and items marked on their product pages as final sale.
  • Refunds do not include any shipping costs paid on your original order, if applicable.
  • If you've received an order containing a damaged, defective, or incorrect item, please contact our support teamas soon as possible with your order number and a photo of the issue — we'll make it right.

Should you have any questions let us know at support@jollyboutiques.com

 

I received a damaged, defective or incorrect item. What do I do?

If you've received an order containing a damaged, defective, or incorrect item, please contact our support team as soon as possible with your order number and a photo of the issue — we'll make it right.

 

PRODUCTS

What size am I?

CLOTHING SIZING

We try whenever possible to provide a size chart with exact garment measurements for each size. Occasionally, we instead provide body measurements (the measurements of the person who would wear a given size). We always note which type of measurement is provided.

We always recommend comparing the garment size chart measurements against those of a similar item you already own and whose fit you like or against your own current body measurements. 

For garments with garment measurement size charts, here's where to measure:

All garment measurements are taken with the item laid flat and any zippers, buttons, etc. closed up. 

Tops:

  • Half Chest: Measure across the front chest at 1 inch/2.5 cm below the armpits of the garment.
  • Chest: Double the Half Chest measurement.
  • Length: With the garment face up, measure from the spot where the collar of the garment meets the shoulder seam straight down to the bottom hem.
  • Shoulder: With the garment face down, measure from the left shoulder seam straight across the upper back to the right shoulder seam.
  • Sleeve: With the garment face down and any sleeves stretched out, measure from the center of the back where the collar meets the body of the shirt down the length of the sleeve, including any cuff.

Bottoms: 

  • Waist: With the garment face up, measure across the waistband and double this for the waist circumference.
    • Keep in mind that, for many clothing brands, the actual waist circumference is often not equal to the garment size and is usually larger. For example, a size 34 pant often has an actual waist circumference of 35 inches or more. 
  • Inseam: Measure from the seam in the center of the crotch down the leg seam to the bottom of the leg, including any cuff.
  • Thigh: Measure across the leg from 1 inch/2.5 cm below the crotch and double this to get the thigh circumference.
  • Leg Opening: measure across the leg opening and double to get the leg opening circumference.

For garments with body measurement size charts, we recommend measuring your body and finding the size that matches your body's measurements, using a soft cloth measuring tape. Metal measuring tapes do not accurately measure the curves of the body. If you don't have a soft cloth measuring tape, measure yourself with a piece of string and compare this length to a hard ruler or metal measuring tape.

Here's where to measure your body; having someone else measure you allows more accurate results:

  • Chest: Stand and take a deep breath. While holding it, measure around your chest 1 inch/2.5 cm below your armpits.
  • Shoulder: Stand and measure from the edge of your arm where it meets your shoulder down the outside of the arm to your wrist.
  • Sleeve: You may need an assistant for this one. Hold your arm out wide and firm. Measure from the center of your back where it meets your neck down the outside of your arm to your wrist.
  • Waist: Stand and bend to one side and find the natural fold in your side. Put your finger in that place. Stand back up, take a deep breath, and, while holding it, measure around your body at that point. 
  • Thigh: You may need an assistant for this one. Stand and measure 1 inch/2.5 cm below the crotch around your leg.
  • Inseam: You'll need an assistant for this one. Stand and measure from the crotch down your inner leg to the bottom of your ankle.

 

Do you offer a warranty on your products?

As a retailer, Jolly Boutiques carries a wide range of different products, so we don't offer a blanket warranty on everything we sell.

If you have a specific issue about an item please contact our support team and we'll be happy to help coordinate a warranty claim or see what else we can do to make it right.

At the end of the day, we stand behind everything we sell Jolly Boutiques and we'll try our best to help you out.

 

Shipping

How do I track my order? 

As soon as your order has been shipped, you will receive a shipment notification email with the tracking information for your item(s).

Some orders containing multiple items will ship in multiple packages. You will receive a shipping confirmation email with a tracking link for each package.

Please note that delivery windows are estimates only and may vary depending on shipper or carrier volume. We do not make delivery guarantees for standard or expedited shipments.

 

What is the status of my order?

You will receive an order confirmation email after placing your order, then a tracking confirmation email once it has shipped. Please double-check your spam or promotions folder in your email inbox.

Order processing is about 2-8 business days during the peak holiday season. Please also refer to your order confirmation email for estimated delivery windows.

If you aren't seeing any updates on your order/tracking, please contact our support team with your order number and we'll be happy to help!

 

Tracking shows as delivered, but I don’t have my package. What do I do?

Trying to find your package? Sorry — this can happen sometimes! Occasionally a carrier will tag a package as delivered before it's been physically dropped off.

Please check your front porch, side door, back porch, garage area, bushes, mailbox, and mail room to make sure it’s not hiding or jammed. Also, please ask any neighbors, housemates, concierges, and coworkers (if delivered to work) if they may have received it for you.

Please note that in some cases we must file a carrier claim and a refund will not be issued until the completion of the carrier investigation.

If your package still hasn’t turned up 3 days after the delivery date shown in your tracking information, please contact us.